FAQs

Will my order melt if it's hot out?

We take every precaution to make sure your chocolate arrives in perfect condition! When the weather gets warm we will pack your order with an ice pack and insulation. We recommend that you choose a shipping address where your package will be received immediately, so it will not be sitting outside in the warm weather. When it's simply too hot, we will hold your package until the weather cools off to a safe shipping temperature.

Do you ship to PO Boxes?

We are unable to ship to PO Boxes at this time.

Do you ship internationally?

No. At this time, we are only able to ship to addresses in the United States. If you are an international distributor, please contact wholesale@tazachocolate.com. If shipping to an APO address, please contact us directly at info@tazachocolate.com or call customer service at 617-623-0804.

What carrier do you use?

We use UPS for all of our domestic shipping.

I am a member of the press. Who should I contact at Taza for information, interview requests, or photos?

For press inquiries, please email press@tazachocolate.com

I would like to feature Taza Chocolate on my social platforms, blog or website. Who should I contact for more information?

If you'd like to reach out, email press@tazachocolate.com. We receive many requests from influencers and do not have the resources to provide samples or information for all requests. If we are interested in providing samples for review, we will follow up within 10 business days. You can review our downloadable press kit for information on our company.

Where can I find a Taza Chocolate press kit? 

You can download our digital press kit here, which includes info about our company, our history, and our products. If you would prefer a physical copy of our press kit, please email press@tazachocolate.com to request one.

What is the status of the Taza Factory Store & Tours during the COVID-19  pandemic? 

Our Factory Store and Tour Program are open  Tuesday - Friday 11am - 6pm and Weekends 10am - 6pm. 

Do I need to make a reservation?

Yes! Online reservations are required, as we generally cannot accept walk-ins. You make your reservation here! Our tours have a maximum capacity. You may book up to 10 spots on our public tours. If you are unable to reach a computer to book a tour, please call us at 617-284-2232 for the most up to date availability of tours and we can assist you with your booking.

How far in advance should I make a reservation?

We recommend making a reservation at least a week in advance. Tours book up quickly on weekends and during school vacations.

How long do tour experiences last?

Our Intro to Stone Ground Chocolate Experiences are approximately an hour long pending questions and chocolate tasting interest.

What can I expect to see or do on the tour experience?

During your visit, we'll start of in our Cocoa Corner where you'll learn about our history, Taza's Direct Trade sourcing methods, and what how cocoa is grown and processed before it even gets to our door! Then, we'll check look directly into our manufacturing spaces from our factory store and you'll learn about our unique stone ground chocolate making process. We sample lots of chocolate along the way, but we'll wrap the whole experience up with a guided tasting led by your awesome Chocolate Guide!

What can I do if I can't make it on a tour experience?

You can still visit our Factory Store! It features large windows that look into the factory, and our knowledgeable Chocolate Guides are happy to tell you about our chocolate making process. We also have lots of samples available in the store!

Do you allow strollers on The Factory Store/tour experience?

Yes. We can accommodate strollers in our space.

Is the tour experience handicap accessible?

Yes. The entire facility is wheelchair accessible. The tour experience includes some standing on concrete. There is seating in the Cocoa Classroom and the Factory Store, should an individual wish to sit down for the entire tour. There are no stairs. If a person in your party requires room for a wheelchair or walker, please let us know in advance by emailing us at tours@tazachocolate.com and we can ensure that there is enough space for their mobility device.

How many people can I bring on a tour experience?

Anyone can book up to 10 spots on our public tours, as long as the slots are available. If you have a group larger than 10 or think your group may require special accommodations, please contact tours@tazachocolate.com to discuss the possibility of a private tour experience.

Is your presentation targeted for all ages?

We have determined that our tour experiences are best suited for those ages 10 and up due to the educational focus. We recommend groups with young children (ages 3-9) to join our tours offered at 10am on Saturdays and Sundays for a more kid-centric experience. There must be one adult chaperone present for every 2 children under the age of 10. Click here to view our current tour schedule.  

Do you have parking?

Due to construction around our building, Taza has limited free parking available. If you are looking to park during your visit, there are four spaces marked Taza Visitor directly in front of the Factory Store. There is two-hour parking available on sections of Windsor Place, Windsor Street, and South Street. We can not guarantee parking.

What is your normal tour schedule?

Our tour schedule is different depending on which day you plan to visit. Click here to view our current tour schedule.

Where are you located?

We are located at 561 Windsor Street between Inman Square and Union Square in Somerville, MA. The Main entrance to our Factory Store is located on Windsor Place across from Green City Growers. This is also where you can check-in for tours. Currently, a number of roads in Somerville are undergoing construction, please refer to the City of Somerville Construction and Detours webpage for updated information regarding detours. 

Do you host birthday parties?

No. We are unable to make special accommodations for birthday groups on public or private tours. If you are interested in renting our factory store space for an event outside of our operating hours please email tours@tazachocolate.com for more information.

Please note that all children attending a tour must be accompanied by an appropriate number of adult chaperones and for every child under the age of 10 there must be at least one adult in your party.

Do you offer private tour experiences for schools or businesses?

Yes! Our weekday private group offerings can accommodate a variety of groups. These offerings must be booked well in advance and are scheduled on a first come, first served basis. Please email tours@tazachocolate.com with your request. A Taza representative will be in touch shortly with group rates and information. Please let us know the age range of your student group when inquiring about booking.

Will I see chocolate being made?

Our production schedule is subject to change and we cannot guarantee which machines you will see in operation during your tour. Chocolate manufacturing is potentially visible at our factory store Wednesday-Friday, 11am to 2pm as we are currently manufacturing chocolate Monday-Friday, 6am - 2pm. While we cannot guarantee that chocolate making will be visible at any one point in time, our Chocolate Guides are here every day to host you with loads of chocolate samples, up-close views of our chocolate-making equipment and information on sourcing and the chocolate-making process.

What is your cancellation policy?

Public tour experience cancellations must be made within 48 hours of tour in order to receive a refund. If you need to reschedule your tour, we require a minimum of 24 hours notice. Private tour cancellations must take place 7 days in advance or the reservation will not be refunded.

Please email tours@tazachocolate.com or call us at 617-284-2232 to cancel your reservation.